Privacy Policy

When you look at this website, our server may obtain a record of your visit and log information for statistical purposes, such as:

• your server address
• your domain name (for example .com, .gov, .au, .uk etc)
• the date and time of your visit to the site
• the pages you accessed and documents downloaded
• the previous site you have visited
• the type of browser you are using
• Personal information collected

We will only record personal information, such as your name and e-mail address, if you send us a message. Your personal information will only be used for the purpose for which you have provided it. Under no circumstances will we ever provide personal information recorded on this site to a third party without your express permission. Fluid Flow Studios will not make any attempt to personally identify users or their browsing activities without permission. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our logs and databases. This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

Cookies

This web site, and other Fluid Flow Studios sites associated with this one, may use cookies to enhance the functionality and user-friendliness of the web site. Cookies are usually small text files that are stored on your computer that can be read by the web site that created them to recall information that the user has entered. Cookies can be either “persistent” or “session” based. Persistent cookies are stored on your computer and contain an expiration date whereas session cookies are destroyed when you close your browser and no personal information is maintained which might identify you should you visit our web site at a later date. Wherever we have employed persistent cookies we have included a ‘Remember’ option. If you do not want a cookie created, ensure that this option is not selected.

Links

This website contains links to other sites. Please be aware that we – Fluid Flow Studios – are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Fluid Flow Studios Pty Ltd.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. This security is enhanced by our use of firewalls protecting all of the Fluid Flow Studios servers. We also do everything in our power to protect user-information off-line. Only employees who need the information to perform a specific job (for example, our Support team) are granted access to personally identifiable information. Finally, the physical servers that we store personally identifiable information on are kept in a secure collocation facility, within locked cages that only qualified network administrators have access to. This facility provides security 24 hours a day, 365 days a year and guarantees our servers against power outages by using automated backup power systems.

Notification of Changes

If we decide to change our privacy policy, we will make the changes direct to this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Direct Marketing Policy

Fluid Flow Studios offers self-service direct marketing solutions for small and mid-size businesses and organisations. All client data uploaded into our system is stored in a personalised and secure location. Fluid Flow Studios will not sell or rent any client data loaded into our system and only the registered account holder can gain access to the uploaded lists.

Sharing

We may share aggregated demographic information with 3rd parties in the case they would like to know aggregate demographics of our audience. This is not linked to any personal information that can identify any individual person. We do not share personally identifiable information with 3rd parties.

Administrative Type Email Communications

You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Spamming Policy

Fluid Flow Studios is committed to a zero-tolerance, anti-spamming policy. Under this policy, we prohibit spam, or any unsolicited commercial e-mail, from being sent either: from Fluid Flow Studios web servers, by clients or our clients’ customers; and/or over ANY network – if the message sent advertises or mentions a site hosted on a Fluid Flow Studios web server. We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial e-mail (a.k.a. “spam”), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to Fluid Flow Studios email addresses or web site URLs is prohibited. The use of Fluid Flow Studios servers as a mail drop for responses to activities described above is also prohibited. Accounts cancelled due to spam will be billed a “administrative clean up” fee of $700. Users who violate this policy agree that in addition to these “Administrative clean up” penalties, they will pay “Research Fees” not to exceed $190 per hour that Fluid Flow Studios personnel or contractors must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.

If you have any complaints or comments regarding spam, please direct them via e-mail to info@fluidflow.com.au

Content Policy

All services provided by Fluid Flow Studios Pty Ltd may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian Federal, State or Local law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorisation. Fluid Flow Studios Pty Ltd clients agree to indemnify and hold harmless Fluid Flow Studios Pty Ltd from any claims resulting from the use of our web servers or service which damages any other party. Pornography and sex-related merchandising is prohibited on all Fluid Flow Studios servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Fluid Flow Studios Pty Ltd will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to Fluid Flow Studios Pty Ltd servers or any other server on the Internet. Links to such materials are also prohibited. Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites

Fluid Flow Studios Pty Ltd does not host sites of its competitors or web pages promoting sites of its competitors. Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning. Fluid Flow Studios Pty Ltd will be the sole arbiter as to what constitutes a violation of this provision.

Service Policy

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law, including non-payment. Any deliberate attempt to cause damage to Fluid Flow Studios Pty Ltd or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.